Guide to Customer Service Excellence (12) – Challenges to Achieving Service Excellence

The Hong Kong Association of Customer Service Excellence in partnership with Poon Kam Kai Institute of Management conducted a research to identify the major challenges to achieving service excellence. The research aims to help companies to develop effective service strategies by benchmarking their readiness, competitiveness, and sustainability to deliver excellent services to delight customers.

The findings are presented in this guidebook which is available to the public for reference purpose.

(File size: 2.66 Mb)