Message from Chairman

Since our establishment in 2000, The Hong Kong Association for Customer Service Excellence (HKACE) has been committed to fostering customer service excellence in Hong Kong and among member organisations. 

With the great support from our member organisations we have made some notable achievements including the development of Hong Kong's first Customer Service Charter, launching the Hong Kong Service Excellence Index and organising the annual Customer Service Excellence Awards. 

Today, HKACE has over 50 member organisations, with companies representing every facet of the local service industry.

Over the past few years, the focus of our work has been on promoting a culture in which excellent service is recognised. With the theme “Excel beyond Limits. Start with Service Appreciation”, we launched our Service Appreciation Programme in 2013. In 2016, we celebrated our fourth “Service Appreciation Day” on Thanksgiving Day.

Youth is an area we place a lot of emphasis in. Recently, we’ve introduced for the first time The Youth Service Workshop, aiming to promote a new service culture amongst youngsters through exchange sessions between representatives from member organisations and youngsters. In 2016, it was also our 8th year in co-organising the Young Service Star programme in collaboration with the Tourism Commission of the Hong Kong Special Administrative Region Government and the Hong Kong Federation of Youth Groups. 

HKACE will continue to serve as a platform for our member organisations to exchange ideas and inspire each other through a variety of seminars, workshops, and exchange activities.

It is my great honour to serve as the Chairman for HKACE, and to work closely with the Executive Committee, who selflessly contribute to the success of HKACE, and members of the industry. Our aspiration is to take overall levels of customer service in Hong Kong to even greater heights. 

HKACE will remain very active in raising awareness of the importance of customer service excellence, with an overall aim to further improve service levels in Hong Kong. I would like to thank member organisations for their hard work in contributing to the future of Hong Kong's service industry.

Arnold Cheng
Hong Kong Association for Customer Service Excellence
October 2016