Chairman

Mr. Algernon YAU 

Director Service Delivery 
Cathay Pacific Airways Limited

Vice-Chairman

Mrs. Rossana HO 

General Manager, Hybrid IT
Hewlett Packard Enterprise

Treasurer

Mr. Ivan MA

Associate Director, Training and Staff Development Department
Centaline Property Agency Limited

Secretary

Ms. Eunice MIU 

Director, Service Management
AIA International Limited

Executive Committee Member

Ms. Wendy WONG

Acting Deputy Director – Customer Experience Support
CLP Power Hong Kong Limited

Executive Committee Member

Ms. Tammy LEUNG

Assistant General Manager, Customer Management
Dah Chong Hong (Motor Service Centre) Limited

Executive Committee Member

Ms. Maggie WONG 

Head of Hong Kong International Airport
Cathay Dragon

Executive Committee Member

Mr. Richard CHEUNG

Executive Director, Customer and Marketing
The Hong Kong Jockey Club

Executive Committee Member

Ms. Ming KWAN

Senior Manager (Customer Service)
Hongkong Post

Executive Committee Member

Ms. Annie LEUNG

General Manager of Customer Service Development
MTR Corporation Limited

Executive Committee Member

Ms. Vivian LEE 

Executive Director, Business Development & Education
Ocean Park Corporation

Executive Committee Member

Ms. Monita LEUNG

Head of HKT Premier 
PCCW-HKT

Executive Committee Member

Mr. Ken LAI 

Retail Operations Manager - HK/Macau
Shell Hong Kong Limited

Executive Committee Member

Ms. Mary SHEK

Head of Sponsorship and Events, Brand and Marketing
Standard Chartered Bank (Hong Kong) Limited