List of Executive Committee Officers (2018 - 2020)


  Mr. Algernon YAU 

  Director Service Delivery 
  Cathay Pacific Airways Limited



Ms. Wendy WONG

Senior Manager– Smart Home and Business Development
CLP Power Hong Kong Limited



Mr. Ken LAI 

Retail Operations Manager - HK/Macau
Shell Hong Kong Limited


Mr. Ringo NG 

Managing Director, Consumer Group 
HKT Limited (a PCCW Group Member)

Executive Committee Member

Ms. Eunice MIU 

Director, Customer Experience Management
AIA International Limited


Executive Committee Member

Mr. Ivan MA 

Senior Associate Director, Training and Staff Development Department
Centaline Property Agency Limited


Executive Committee Member

Ms. Tammy LEUNG

Assistant General Manager, Customer Management
Dah Chong Hong (Motor Service Centre) Limited


Executive Committee Member

Ms. Maggie WONG 

Head of Hong Kong International Airport
Cathay Dragon


Executive Committee Member

Mr. Richard CHEUNG

Executive Director, Customer and Marketing
The Hong Kong Jockey Club


Executive Committee Member

Ms. Ming KWAN

Senior Manager (Customer Service)
Hongkong Post


Executive Committee Member

Ms. Annie LEUNG

General Manager of Customer Service Development
MTR Corporation Limited


Executive Committee Member

Ms. Vivian LEE 

Executive Director, Business Development & Education
Ocean Park Corporation


Executive Committee Member

Ms. Mary SHEK

Head of Branding & Sponsorship, Brand and Marketing
Standard Chartered Bank (Hong Kong) Limited