Chairman

  Mr. Algernon YAU 

  Director Service Delivery 
  Cathay Pacific Airways Limited

Vice-Chairman

Ms. Wendy WONG

Senior Manager– Smart Home and Business Development
CLP Power Hong Kong Limited

Treasurer

Mr. Ken LAI 

Retail Operations Manager - HK/Macau
Shell Hong Kong Limited

Secretary

Mr. Ringo NG 

Managing Director, Consumer Group 
HKT Limited (a PCCW Group Member)

Executive Committee Member

Ms. Eunice MIU 

Director, Customer Experience Management
AIA International Limited

Executive Committee Member

Mr. Ivan MA 

Senior Associate Director, Training and Staff Development Department
Centaline Property Agency Limited

Executive Committee Member

Ms. Tammy LEUNG

Assistant General Manager, Customer Management
Dah Chong Hong (Motor Service Centre) Limited

Executive Committee Member

Ms. Maggie WONG 

Head of Hong Kong International Airport
Cathay Dragon

Executive Committee Member

Mr. Richard CHEUNG

Executive Director, Customer and Marketing
The Hong Kong Jockey Club

Executive Committee Member

Ms. Ming KWAN

Senior Manager (Customer Service)
Hongkong Post

Executive Committee Member

Ms. Annie LEUNG

General Manager of Customer Service Development
MTR Corporation Limited

Executive Committee Member

Ms. Vivian LEE 

Executive Director, Business Development & Education
Ocean Park Corporation

Executive Committee Member

Ms. Mary SHEK

Head of Branding & Sponsorship, Brand and Marketing
Standard Chartered Bank (Hong Kong) Limited