awards
Previous Winners
2022 Winners

 

Grand Award
卓越服務獎

Cathay

國泰



Award Name

Prize

Company

Team  / Winner /Program Name

People Development Award

Gold

Cathay

“Cultivating Service Excellence” People Development Program

Silver

Bank of Communications (Hong Kong) Limited

The Fintech People Development Program

Bronze

The Kowloon Motor Bus Co. (1933) Ltd.

Building an Inclusive KMB Family

Merit

ABC Pathways Group

ABC Pathways Group- Rebuilding and Reforming through Adversity

Merit

Airport Authority Hong Kong

Newcomer to Professional

     

 

Excellence in Environmental, Social and Governance Award

Gold

CLP Power Hong Kong Limited

Initiatives for Renewable Energy Development and Energy Efficiency & Conservation

Silver

MTR Corporation Limited

Care for You Along the Way

Bronze

Airport Authority Hong Kong

Hong Kong International Airport (HKIA) Carbon
Reduction Programme

Merit

The Kowloon Motor Bus Co. (1933) Ltd.

2040 Zero Emissions

Merit

MTR Corporation Limited

Carbon Footprint Challenge

     

 

Smart Service Award

Gold

Airport Authority Hong Kong

Reinventing Travel Experience

Silver

Hong Kong Fire Services Department

Save Lives by Removing Barriers

Bronze

Sino Estate Management Limited - Yue Man Square Management Company Limited

Into The Unknown - Smart Technology Services at Yue Man Square

Merit

Goodwell Property Management Limited

Goodwell Box

Merit

CLP Power Hong Kong Limited

Home Appliance Advisory Tool (HAAT)

     

 

Digital Service Strategy Award

Gold

Hong Kong Fire Services Department

Search and Rescue Operation made Quicker and Drug Logistics Management made Smarter by Effective Use of Technologies

Silver

CLP Power Hong Kong Limited

Customer Experience Transformation Towards Utility of the Future

Bronze

Cathay

Chatbot Vera

Merit

Hong Kong Productivity Council

Technology Voucher Programme Secretariat

     

 

Customer Care Award

Gold

Hong Kong Fire Services Department

A Tale of Unity in Diversity - Customer Care to Ethnic Minorities by FSD

Silver

Airport Authority Hong Kong

Creating an Inclusive Travel Experience for Passengers with Special Needs at the Hong Kong International Airport

Bronze

MTR Corporation Limited

Age-friendly Station

Merit

CLP Power Hong Kong Limited

Lead the Elderly to Go Digital

Merit

CLP Power Hong Kong Limited

CLP’s Support and Caring to Customers to fight against Pandemic

     

 

Outstanding Customer Service Award

Gold

Hong Kong Fire Services Department

Enhancement of Infection Control inside Ambulance

Silver

Hongkong Post

New "iPostal" Era

Bronze

Sino Estates Management Limited – Exchange Tower

Smart Management Everywhere

Merit

HKT Limited

We care, We listen, We connect

Merit

Airport Authority Hong Kong

Contact Centre for the new normal

 

Team Award - Contact Centre Service

Gold

Hong Kong Tourism Board

Hong Kong Tourism Board Contact Centre

Silver

Hong Kong Productivity Council

Chinese Medicine Development Fund

Bronze

Hong Kong Productivity Council

The BUD Team

Merit

CSL Mobile Limited

CSL Inbound Sales Team

Merit

Cathay

Customer Contact Centre - Diamond Plus Service Team

     

 

Team Award - Counter Service

Gold

Cathay

HKIA Check-in Counter Team

Silver

Sino Estates Management Limited

Tsim Sha Tsui Centre

Bronze

New World Facilities Management Company Limited

Youth Sqaure - Y Loft

Merit

Ngong Ping 360 Limited

Ticketing & Guest Relations

Merit

Industrial and Commercial Bank of China (Asia) Limited

China Hong Kong City Branch

     

 

Team Award - Field & Special Service

Gold

The Hong Kong and China Gas Company Limited

Residential Installation

Silver

Industrial and Commercial Bank of China (Asia) Limited

Wan Chai Road Branch

Bronze

Hong Kong Productivity Council

Recycling Fund Secretariat

Merit

Ngong Ping 360 Limited

Attractions & Entertainment

Merit

Goodwell Property Management Limited

Assistant Concierge Officer (ACO) Team

     

 

Team Award - Internal Support Service

Gold

CSL Mobile Limited

Training and Administration Team

Silver

CLP Power Hong Kong Limited

Operations Solution Team

Bronze

Bank of China (Hong Kong) Limited

Sales Management Division

Merit

The Hong Kong and China Gas Company Limited

Residential Maintenance Services Section

Merit

Industrial and Commercial Bank of China (Asia) Limited

Branch Service Support Team

 

Individual Award –

Contact Centre Service

Gold

The Hong Kong Jockey Club

Miss Miriam Hang

Silver

The Hongkong and Shanghai Banking Corporation Limited

Mr. Lok Ka Chung Ken

Bronze

BOC Group Life Assurance Company Limited

Mr. Wong Ka Chun Darrell

Merit

Cathay

Mr Shawn Lo

Merit

CSL Mobile Limited

Mr Tse Ka Yu Tommy

     

 

Individual Award - Counter Service

Gold

Sino Estates Management Ltd. / Olympian City

Ms. Ho Yin Yee

Silver

Inchcape Hong Kong Ltd - Crown Motors Ltd.

Mr. Lam Wai Tat

Bronze

Bank of China (Hong Kong) Limited

Mr. Ng King Hei

Merit

Bank of China (Hong Kong) Limited

Miss Ching Chung Man Suan

Merit

Airport Authority Hong Kong

Ms Chan Tsz Ching

     

 

Individual Award –

Field & Special Service

Gold

Cathay

Ms. Poon Hei Man, Ruby

Silver

AIA International Limited

Ms. Leung Yu Ying

Bronze

AIA International Limited

Ms. Chu Ting Ting Ody

Merit

Bank Of China (Hong Kong) Limited

Mr Chi Wai Kit

Merit

Industrial and Commercial Bank of China (Asia) Limited

Mr Wong Ka Koon Keith

     

 

Individual Award –

Internal Support Service

Gold

CSL Mobile Limited

Miss Navy Leung

Silver

Cathay

Miss Leung Wan Yin, Dorothy

Bronze

Cathay

Ms. Han Siew Leng Audrey

Merit

HKT Limited

Mr. Yau Yee Chun, Terry

Merit

Industrial and Commercial Bank of China (Asia) Limited

Miss Tang Hoi Ki

     

 

Top 10 Young Stars

 

AIA International Limited

Ms. Siu Kwan Yin

AIA International Limited

Mr. Chong Chun Sing, Louis

Cathay

Ms. Chan Tin Yee, Evelyn

Cathay

Miss Coco Li

Cathay

Miss May Lo

HKT Limited

Miss Lai Wing Yin

HKT Limited

Mr. Lee Chung To Ivan

HKT Limited - HKT Home

Ms. So Tsz Wing

Industrial and Commercial Bank of China (Asia) Limited

Mr. Tang Tsz Kin Ken

Sino Estates Management Ltd. / Olympian City

Miss Lau Wing Lam, Ulrica