|
Grand Award |
Cathay |
||
|
|
|
||
|
Award Name |
Prize |
Company |
Team / Winner /Program Name |
|
People Development Award |
Gold |
Ocean Park Corporation |
Whiskers Village |
|
Silver |
Cathay |
Cathay Academy - Service Excellence Learning Curriculum |
|
|
Bronze |
The Hong Kong Jockey Club |
Building The Future Together |
|
|
Merit |
AIA International Limited |
"360 Transformation - From ADAPTIVE to PROACTIVE" Training and People Development Programme |
|
|
Merit |
Hongkong Post |
Continuous Professional Development (CPD) Programme For Controller of Post (CP) Grade Managers |
|
|
Smart Service Award |
Gold |
Airport Authority Hong Kong |
Extended Flight Token Application at HKIA |
|
Silver |
Hong Kong Fire Services Department |
Patient Tagging System for Multiple Casualties Incidents (PTS-MCI) |
|
|
Bronze |
MTR Corporation |
"MTR．Care" App - Hassle-free Trips for Customers with Special Needs |
|
|
Merit |
China Mobile Hong Kong Company Limited |
Al Multilingual Customer Service Voicebot |
|
|
Digital Service Strategy Award |
Gold |
Hong Kong Fire Services Department |
Intelligent Life Locator in large-scale mountain search and rescue operations with AI concepts |
|
Silver |
MTR Corporation |
Smart Mobility: MTR Smart and Inclusive Journey |
|
|
Bronze |
Cathay |
Implementation of the New Contact Centre Solution |
|
|
Merit |
The Kowloon Motor Bus Co. (1933) Ltd |
KMB Chatbot - bot1933 |
|
|
Customer Care Award |
Gold |
The Kowloon Motor Bus Co. (1933) Ltd |
Finding Lost Elderly Programme |
|
Silver |
Airport Authority Hong Kong |
Moving With Social Pulse-Social Media Engagement to Enhance Customer Experience during Pandemic |
|
|
Bronze |
CLP Power Hong Kong Ltd |
All For You Program |
|
|
Merit |
CSL Mobile Limited |
Smart Ba Ma Workshop |
|
|
Merit |
Canon Hongkong Company Limited |
Customer Delight Program |
|
|
Outstanding Customer Service Award |
Gold |
The Hong Kong Jockey Club |
HKJC Retail Transformation Journey: From Transaction Branch to Experience Shop - Re-innovating Customer Sportainment Experience and Creating New Values |
|
Silver |
MTR Corporation Limited |
Customer Service Month 2023 |
|
|
Bronze |
AXA China Region Insurance Company Limited |
From Insight to Action - Go the Extra Mile for our Customers |
|
|
Merit |
Airport Authority Hong Kong |
New Experience of Baggage Service |
|
|
Merit |
Ngong Ping 360 Limited |
Double Duck@NP360 |
|
|
Team Award - Contact Centre Service |
Gold |
Cathay |
Cathay Customer Contact Team |
|
Silver |
AIA International Limited |
Pension Customer Service Hotline |
|
|
Bronze |
CSL Mobile Limited |
1O1O Personal Assistant |
|
|
Merit |
HKT Limited |
HKT Contact Center |
|
|
Merit |
The Hong Kong Jockey Club |
Tsuen Wan Telebet Centre |
|
|
Team Award - Counter Service |
Gold |
CLP Power Hong Kong Limited |
Smart Energy@Sham Shui Po |
|
Silver |
New World Facilities Management Company Limited |
Youth Square - Y Loft |
|
|
Bronze |
Sino Group (C. H. K. C Building Management Limited) |
Customer Service Team |
|
|
Merit |
Goodwell Property Management Limited |
Assistant Concierge Officer (ACO) Team |
|
|
Team Award - Field & Special Service |
Gold |
Hong Kong Housing Society |
Caring, Engaging and Smart |
|
Silver |
Bank of China (Hong Kong) Limited |
Kowloon West Business Banking Centre |
|
|
Bronze |
Hong Kong Productivity Council |
Chinese Medicine Development Fund |
|
|
Merit |
Cathay |
Hospitality First |
|
|
Merit |
The Hong Kong and China Gas Co. Ltd. |
Regular Safety Inspection |
|
|
Team Award - Internal Support Service |
Gold |
MTR Corporation |
Customer Experience and Learning & Development Teams |
|
Silver |
Cathay |
Cabin Crew Service Excellence Team |
|
|
Bronze |
AIA International Limited |
Service Training Team |
|
|
Merit |
Cathay |
HKIA Employee Performance and Communications |
|
|
Merit |
BOC Group Life Assurance Company Limited |
Customer Experience Management Department |
|
|
Individual Award - Contact Centre Service |
Gold |
CSL Mobile Limited |
Mr Poon Wing Lam, Jay |
|
Silver |
HKT Limited |
Ms Ma Tsz Sin, Maths |
|
|
Bronze |
Bank of China (Hong Kong) Limited |
Ms Lau To Man ,Mani |
|
|
Merit |
CLP Power Hong Kong Limited |
Ms Leung Catherine Kar Man |
|
|
Individual Award - Counter Service |
Gold |
Bank of China (Hong Kong) Limited |
Ms Lai Hoi Ling, Irene |
|
Silver |
Hong Kong Airport Services Limited |
Ms Lau Kit Yu, Nordy |
|
|
Bronze |
Bank of Communications (Hong Kong) Limited |
Ms Leung Ka Ki |
|
|
Merit |
Bank of Communications (Hong Kong) Limited |
Mr Lam Sheung Wa |
|
|
Merit |
BOC Group Life Assurance Company Limited |
Mr Wong Kwun Kit ,Jason |
|
|
Individual Award - Field & Special Service |
Gold |
Hongkong Post |
Mr Chow Tat Chung |
|
Silver |
Bank of China (Hong Kong) Limited |
Mr Wong Tak Chi, Zac |
|
|
Bronze |
Shell Hong Kong Limited |
Ms Chung Nga |
|
|
Merit |
Industrial and Commercial Bank of China (Asia) Limited |
Ms Yu Wing Sze, Michelle |
|
|
Merit |
AIA International Limited |
Mr Wu Tsz Chung |
|
|
|
|||
|
Individual Award - Internal Support Service |
Gold |
BOC Group Life Assurance Company Limited |
Mr Ng Cherk Yan ,Charles |
|
Silver |
Cathay |
Ms. Au Yeung Yee Mei, Amy |
|
|
Bronze |
The Hong Kong Jockey Club |
Mr Lam Wai Lim ,William |
|
|
Merit |
AIA International Limited |
Mr Chan Kim Tung |
|
|
Merit |
Bank of China (Hong Kong) Limited |
Ms Puk Yin Yin ,Pauline |
|
|
Top 10 Young Stars |
AIA International Limited |
Ms Chan Yin Shan, Sarah |
|
|
Airport Authority Hong Kong |
Ms Karina So |
||
|
Cathay |
Ms Fok Pui Ki, Katy |
||
|
Cathay |
Mr. Wong Tin Long, Tim |
||
|
Cathay |
Ms Cheung Hiu Yan, Haley |
||
|
CLP Power Hong Kong Limited |
Mr Yau Long Wai, Marvis |
||
|
Goodwell Property Management Limited |
Mr Pang Chi Fung |
||
|
Hong Kong Productivity Council |
Ms Li Sin Chung, Sandy |
||
|
Ngong Ping 360 Limited |
Ms Share Uen Ting, Choco |
||
|
Ocean Park Corporation |
Ms Lau Leong Ying |
||