Diploma in Service Innovation Design and Management

How to keep abreast of your company on customer service concept? HKACE is here to present you the Service Innovation Design and Management Program. Members can enjoy special offers! Don’t miss this precious chance for you to explore yourself!

Innovation & Customer Services and The Culture of Service Appreciation in HK survey report 2014
Seminar on Delighting Customers in Mandarin on 27 October 2011
Graduate Diploma in Service Excellence and Leadership - 5th intake

The GDSEL program aims to provide a high-standard landmark model of a knowledge development program for service industry practitioners. It is designed to equip senior managers / executives with the necessary strategic orientations; services marketing and management strategies; operational tools and leadership skills to develop sustainable service excellence and high performance in their organization.