It is our pleasure to welcome our new Corporate Members, whose participations demonstrate their committement to join hands with HKACE in fostering customer service excellence in Hong Kong.
Crown Motors Ltd., a subsidiary of Inchcape & Co. (now Inchcape Greater China) started its business in Hong Kong in 1966. All employees of Crown Motors are dedicated to provide the best to the customers and they never forget they owe this success to our guiding principle: "At Crown Motors, Quality comes first".
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DHL Global Forwarding (DGF) is committed to achieving Operational & Service Excellence in Quality, Environment, Health & Safety.?DGF periodically conducts surveys, benchmarking and service review to identify areas of improvements. With references to customer feedback, ideas from Bright Ideas Scheme and business trends, Business Processes & Organisation will follow up the service quality initiatives.
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Hong Yip’s mission is “to deliver premier service with ultimate courtesy, managing every property to the highest standards of quality” and the company is devoted to provide the most exquisite and finest services not only to satisfy their needs but beyond their expectations.
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Service excellence is one of HSBC’s core business principles and by living our brand values we aim to improve the customer experience. We are committed to building long-term customer relationships by having our customers’ interests at heart in everything we do. In serving our customers, we strive to live by our service motto - “We hear to listen, We feel to care, We serve to deliver”.
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We continuously strive to exceed the exacting standards set by The Leading Hotels of the World, of which we are a member, and regularly surprise and delight our Guests. Our ‘4Ms’ program gives employees clear guidance in terms of the relationship to their fellow employees and the high level of expectation of our guests. We adopt Langham Logic to solve problems using creative and unconventional solutions.
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Maxim’s Group has always believed in “Service from the Heart”. From 1956, Maxim’s Group has been grounding its roots in Hong Kong, serving Hong Kong and giving her best to Hong Kong people. Listening and meeting customers’ needs are just as important as serving with creativity and devotion, and Maxim’s Group's ultimate goal is to exceed customers’ expectations. Maxim’s Group will continue to provide quality dining experience to Hong Kong people – to bring the best to the best!
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Celebrating its 30th anniversary in January 2007, Ocean Park takes pride in continuously providing elements of entertainment, education and conservation to more than 80 million guests over the years. Ocean Park is today a world-class marine mammal theme Park which is set to grow even further with the recent announcement of its Master Redevelopment Plan. Budgeted at HK$5.5 billion, the park will double its number of attractions from 35 to 70 by year 2012 and will include new animal attractions, state of the art mechanical rides, and special festive events throughout the year.
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With a corporate vision of Building Exceptional Value, Swire Properties strives at delivering quality customer services to all its tenants and patrons. The Company develops and manages world-class shopping malls and office buildings at prime locations in Hong Kong as well as overseas, where property management teams offer professional services to its clients around the clock.
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Being the leading sports and leisure wear distributor and retailer in Hong Kong, we believe Service Excellence is the key element to long-term competitive edge. We are committed to provide excellent service to our customers in exceeding their expectation. Thus we strive to develop our staff in enhancing their professional knowledge, skills and service awareness constantly.
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Since its incoporation in 1964, Wing On Travel has been offering diversified high quality and innovative travel services. With the customer-oriented and perfection-driven philosophy, we listen to our customers carefully and remain agile in the constantly changing marketplace. We develop our products with passion and deliver our service from the heart. With that, we create an exceptional travel experience for each customer.