Workshop for Applied Mediation in Complaint Management

Entitled “To Resolve the Unresolved”, the workshop explored new ways to manage customer complaints and recover the tearing relations by means of mediation. Thanks to Mr Winston Siu, Chairman of g2g Media Centre Limited and trainer of the workshop who took the participants through the customer needs and wants regarding their discontent and introduced effective tactics to help resolve the complaints.  Participants were also invited to role-play in a complaint situation in an effort to understand the dos and don’ts in handling complaints.

Thanks also go to our facilitator Mr Buston Chu, Honorary Advisor of HKACE, who inspired the 50 plus guests with his thorough opening and learning summary, and Canon Hong Kong Limited for providing the venue.