Young Service Stars Programme Training Workshop (22 July 2013)

As part of HKACE’s effort to nurture the next generation of service stars, a one-day training workshop was conducted on 22 July 2013 at Youth Square.  Over 200 Young Ambassadors (YAs) aged 15-23 attended this HKACE-funded workshop which aimed at enhancing their skills and know-how in delivering excellent customer service.  Mr William Chau, the workshop instructor, introduced and explained the fundamentals and techniques of excellent customer service under different scenarios, complemented by intriguing real-life examples.  We hope the youngsters would be able to utilise what they have learnt to perform their duties on tourist attractions in the succeeding year. 

Towards the end of the workshop, 18 mentors from HKACE member companies showed up to greet their mentees. A pleasant start for their mentor-mentee relationship.