In view of the positive feedback to the free de-escalation workshop held in March, HKACE expanded its scope of educational programme and organized its first full day training – One Day Verbal De-escalation Workshop - on 5 July 2013 at DCH Building.

The speaker Mr Totti Karpela, a renowned threat management veteran, explained in details the essence of de-escalation skills, including crisis management, mental preparation and conflict prevention techniques, all illustrated with striking examples. This highly interactive workshop also encouraged the participants to share their ideas which helped strengthen their understanding of the theories and techniques discussed.