about

Established in February 2000, the Hong Kong Association for Customer Service Excellence is a non-profit professional organization led by customer service professionals. We are the Star Performers fostering customer service excellence in Hong Kong and among members from different industries, with the support of the Government, community and industry leaders.

We share the commitment to continuously improve ourselves, to promote customer service culture with passion, leveraging on members’ synergy and professional expertise.
 

Mission

To foster customer service excellence in Hong Kong and among members


Objective

  1. To share best customer service practices among members and with other service sectors in Hong Kong and overseas
  2. To pursue continuous customer service improvement among members
  3. To promote the benefits of customer-focused culture in Hong Kong
  4. To establish and maintain relationship with service excellence providers and advocates
  5. To act as catalyst of positive changes and improvements in Hong Kong service culture
  6. To interface with the Government of the Hong Kong Special Administrative Region on customer service matters and research findings
  7. To advise the Government of the Hong Kong Special Administrative Region on customer service issues