As part of HKACE’s effort to nurture the next generation of service stars, a one-day training workshop was conducted on 22 July 2013 at Youth Square.  Over 200 Young Ambassadors (YAs) aged 15-23 attended this HKACE-funded workshop which aimed at enhancing their skills and know-how in delivering excellent customer service.  Mr William Chau, the workshop instructor, introduced and explained the fundamentals and techniques of excellent customer service under different scenarios, complemented by intriguing real-life examples.  We hope the youngsters would be able to utilise what they have learnt to perform their duties on tourist attractions in the succeeding year.