HKACE Connect
Grand Award - 1st Runner-up
Airport Authorithy Hong Kong
Grand Award - 2nd Runner-up
The Hong Kong Jockey Club
Individual Award
Silver
Ms Cheung Yan Lam, Yannes
The Kowloon Motor Bus Co. (1933) Ltd.
Bronze
Mr Leung Yin Hang
HKT Limited
Merit
Mr To Chun Kit
Cathay
Gold
Mr Cheung Kwun Kit
Hongkong Post
Silver
Mr Chow Yu Hang, Oscar
China Mobile Hong Kong Company Limited
Bronze
Ms Wong Jing Yuen, Vanessa
Hong Kong Airport Services Ltd
Merit
Miss Ng Kit Man, German
Bank of China (Hong Kong) Limited
Merit
Mr Lam Chin Wai, Linus
Cathay
Gold
Mr Bee Tang
Ocean Park Corporation
Silver
Mr Yuen Shing Chor
Bank of Communications (Hong Kong) Limited
Bronze
Mr Chan Kin Pan
The Hong Kong Jockey Club
Merit
Mr Or Wai Ngai, Jackie
HKT Limited
Gold
Mr Kollon Mak
The Hong Kong Jockey Club
Silver
Mr Chan Ka Chun
Hongkong Post
Bronze
Mr Cheung Ho Yin, Joey
Bank of China (Hong Kong) Limited
Merit
Ms Ng Mui
Shell Hong Kong Limited
Merit
Ms Carol Lau
Cathay
Gold
Ms Tam So Man
Cathay
Silver
Ms Chan Ping Yi, Sandy
CLP Power Hong Kong Limited
Bronze
Mr Ng Yuk Hing
ISS Facility Services Limited
Merit
Mr Tung Ching
The Hongkong and Shanghai Banking Corporation Limited
Merit
Mr Kwok Yin Lai, Stephen
AIA International Limited
Gold
Mr Wu Gin Ho, Jordan
AIA International Limited
Silver
Mr Chan Kwun Hei, Edison
AIA International Limited
Bronze
Miss Tsang Yeung Luen, Penny
Industrial and Commercial Bank of China (Asia) Limited
Merit
Mr Ye Xia
Bank of Communications (Hong Kong) Limited
Merit
Miss Leung Sindy, Luna
Airport Authority Hong Kong
Mr Chan Shun Hei, Anson
AIA International Limited
Miss Wong Yuet Ting, Michelle
Airport Authority Hong Kong
Miss Yuan Ying Ying
Cathay
Mr Nikolai Anokhin
Cathay
Ms Mak Ka Yee
CLP Power Hong Kong Limited
Ms Lluvy Lim
Hong Kong Tourism Board
Mr Chang Yiu Sing, Vincent
Industrial and Commercial Bank of China (Asia) Limited
Miss Yeung So Yee, Zoe
Ngong Ping 360 Limited
Mr Ng Man Lok
The Hong Kong and China Gas Co. Ltd.
Miss Cheuk Yiu, Hazel
The Hong Kong Jockey Club
Team Award
Gold
Customer Contact Centre
China Mobile Hong Kong Company Limited
Silver
HKT Inbound Contact Centre
HKT Limited
Bronze
Customer Care Special Assistance and MEDA Team
Cathay
Merit
HKT Digital Contact Centre
HKT Limited
Merit
HKIA Contact Centre
Airport Authority Hong Kong
Gold
Customer Services Department – Customer Service Centre (Tsim Sha Tsui)
BOC Group Life Assurance Company Limited
Silver
AIA Customer Service Centre
AIA International Limited
Bronze
Tsim Sha Tsui, Hankow Road
The Hong Kong Jockey Club
Merit
Baggage Service
Hong Kong Airport Services Ltd
Merit
Student Service and Affairs
ABC Pathways Group
Gold
PASSION of Customer Delight Training Program
Canon Hongkong Company Limited
Silver
HKT Training Team
HKT Limited
Bronze
Learning and Training Center
Bank of Communications (Hong Kong) Limited
Merit
Retail: People Development Team
The Hong Kong Jockey Club
Merit
The BUD Team
Hong Kong Productivity Council
Gold
HKIA Premium Services & Lounge Team
Cathay
Silver
Customer Lost and Found Service
The Kowloon Motor Bus Co. (1933) Ltd.
Bronze
Cleaner Production Partnership Programme
Hong Kong Productivity Council
Merit
Power Connect and Next Generation Customer Experience
CLP Power Hong Kong Limited
Merit
Attractions and Entertainment Team
Ngong Ping 360 Limited
Gold
Cabin Crew Team
Cathay
Silver
Sheung Shui Branch
Bank of Communications (Hong Kong) Limited
Bronze
Tseung Kwan O, The LOHAS
The Hong Kong Jockey Club
Merit
Tsim Sha Tsui Centre
Sino Estates Management Limited
Merit
HKIA Toilet Cleaning Management Team
ISS Facility Services Limited
Gold
HKIA Hub Operations Team
Cathay
Silver
Service System & Digital Solutions – Chatbot Team
AIA International Limited
Bronze
Customer Strategy & Insights Team, Chief Marketing & Customer Office
AXA China Region Insurance Company Limited
Merit
HKT Quality Assurance Team
HKT Limited
Merit
Credit Risk Management Team
Bank of China (Hong Kong) Limited
Programme Award
Gold
“Knowledge & Wisdom” Project
Hong Kong Fire Services Department
Silver
HKIA Voice
Airport Authority Hong Kong
Bronze
Long Time No Service Programme
The Hong Kong and China Gas Co. Ltd.
Merit
AVSECO Canine Unit
Aviation Security Company Limited
Merit
Maximizing Benefits from Digital Payment
CLP Power Hong Kong Limited
Gold
Station Rail Voyage Exhibition
MTR Corporation
Silver
Standing at the Forefront: AXA’s Customer- centric Proactive Communication Strategy
AXA China Region Insurance Company Limited
Bronze
Chinese Medicine Development Fund
Hong Kong Productivity Council
Merit
Contact Centre Anywhere
Airport Authority Hong Kong
Gold
Data-Driven Strategies for Optimizing On-Time Flight Departures
Airport Authority Hong Kong
Silver
Smart Customer Experience- Generative AI-empowered Smart Service Model
MTR Corporation
Bronze
Digital Experience and Innovation
The Hong Kong Jockey Club
Merit
零售業務數碼化轉型
Bank of Communications (Hong Kong) Limited
Merit
Empowering Customer Experience – A Human-Led and Tech-Driven Digital Service Journey
AIA International Limited
Gold
Racing Academy
The Hong Kong Jockey Club
Silver
Goodwell LEAF
Goodwell Property Management Limited
Bronze
Immersive Toilet Experience
Airport Authority Hong Kong
Merit
Heading North “Next Level”
HKT Limited
Merit
Hosted Self Service Programme
Cathay
Gold
Facilitation Measures for “Night Vibes Hong Kong” Campaign
Hong Kong Fire Services Department
Silver
Customer Journey Mapping Action Plan (CJMAP)
BMW Concessionaires (HK) Limited
Bronze
A Data-Powered Customer Experience Model, from #Insight, #Actions to #Innovations
The Hongkong and Shanghai Banking Corporation Limited
Merit
ASPIRE – FOR YOU, WE GO BEYOND
AIA International Limited
Merit
HKIA Customer Experience Management
Airport Authority Hong Kong
Gold
“IDEAL” Programme
The Hong Kong Jockey Club
Silver
Customer Journey Mapping Action Plan (CJMAP)
BMW Concessionaires (HK) Limited
Bronze
Cultivating Cultural Diversity at Cathay for Exceptional Customer Service
Cathay
Merit
Virtual Fire Scene Incident Command Training System
Hong Kong Fire Services Department
Merit
Water World Summer Elite Programme: Part Time Operations Ambassador
Ocean Park Corporation
Gold
MTR Smart Mobility: Wheelchair Portable Ramp Booking
MTR Corporation
Silver
Automated Quality Management(AQM) – Chat Analytics
HKT Limited
Bronze
FaciTech for Service Excellence
Goodwell Property Management Limited – Harbour Glory
Merit
HKIA One-stop Service Booking Platform
Airport Authority Hong Kong