The annual Customer Service Excellence Award 2025 has reached its Level 2 Assessment interviews. HKACE sincerely thank the distinguished leadersfrom the business, service, academic, and professional sectors who have generously devoted their valuable time to serve as judges, helping to set higher standards for Hong Kong’s service industry:
Some of the judging panel representatives include:
• Prof. Allan Chiang, Founding Chairman of HKACE
• Mrs. Selina Chow, Honorary Advisor of HKACE
• Mr. Simon Wong, BBS, JP, Chairman of the Hong Kong Quality Assurance Agency
• Dr. Ma Kai Yum, Executive Vice President of the Chinese Manufacturers’ Association of Hong Kong
• Mr. Raymond Yip, Vice President of the Association of Experts for Modernisation
• Ir. Ho Chi Shing, Chief Executive Officer of BEAM Society Limited
• Mr. Patrick Yeung, Chief Executive Officer of the Hong Kong General Chamber of Commerce
• Mr. Caspar Chui, Executive Director of the Federation of Hong Kong Hotel Owners
• Mr. SK Cheong, Vice Chairman of Hong Kong Entertainment Co., Ltd.
• Mrs Gianna Tsui, Honorary Advisor of the Travel Industry Council of Hong Kong
• Ms. Virginia Choi, JP, Executive Council Member of the Hong Kong Institute of Human Resource Management
• Prof. Bennett Yim, Business School of The University of Hong Kong
• Prof. Thomas Wong, Institute of International Sustainable Development
• Dr. James Wong, Chairman of the Property Management Services Authority
• Ms. Mary Suen, Founder of the Chief Happiness Officer Association
Alongside other esteemed professional judges across different industries
The shortlisted participants and teams have demonstrated outstanding service concepts, adaptability, and team spirit, striving to stand out across the award categories. After the assessments, contestants also exchanged insights and built mutual respect, with the shared vision of elevating Hong Kong’s service quality to new heights!
