Invitation for Entries
HKACE Customer Service Excellence Award 2026
The HKACE Customer Service Excellence Award stands as one of Hong Kong’s most prestigious honours for service distinction. We invite our member companies to participate in this year’s award programme and showcase their leadership in service innovation and professional excellence.
Distinguished by an independent assessment process led by a panel of industry leaders, scholars, and experts, the award provides a credible platform to validate your organisation’s commitment to service standards.
This is your opportunity to benchmark performance against the industry’s top performers, highlight your achievements, and position your team among the very best in Hong Kong’s service sector. Step forward, seize the moment, and let your organisation shine.
Why Participate?
Position your organisation at the forefront of service excellence by competing for one of the most distinguished honours in the sector.
Entries undergo a rigorous, independent evaluation process, ensuring impartiality and reinforcing the credibility of every accomplishment.
Benchmark your service strategies against leading industry standards. Gain actionable insights to refine operations, strengthen competitiveness, and drive sustainable growth.
Celebrate your team’s dedication with recognition that resonates across the industry — boosting morale and reinforcing pride in their contribution. The programme also offers a unique platform where participants gain fresh perspectives and learn from the approaches of other leading organisations, fostering continuous improvement and professional growth.
Join a community of forward-thinking organisations committed to advancing Hong Kong’s reputation as a hub of service excellence. Together, we shape the future of customer service and elevate the standards of the profession.
Key Dates
How to Participate
The HKACE Customer Service Excellence Award 2026 is exclusively open to HKACE member companies. To kick start your journey toward excellence, please contact the HKACE Secretariat via email at general@hkace.com.hk or by phone at +852 8100 9978 to obtain the official Application Form and Entry Guide.
We look forward to partnering with your organisation to celebrate your achievements in service excellence.