As part of our ongoing commitment to fostering industry knowledge and excellence, members of the Hong Kong Association for Customer Service Excellence (HKACE) recently visited the ViuTV production facilities at Shaw Studios in Tseung Kwan O. This exclusive visit, hosted by HKT, provided a unique opportunity for our members to observe the intricacies of professional media production.
A Masterclass in Collaborative Excellence
The itinerary offered a rare behind-the-scenes look at the programme production process, including live rehearsals and studio recordings. This immersive experience highlighted the immense dedication and seamless collaboration required from diverse professional teams to deliver high-quality content. The visit served as a powerful reminder that in both media production and customer service, the synergy between frontline talent and behind-the-scenes support is fundamental to success.
Insights from the Best
Following the studio tour, the group had the privilege of hearing from Ms Cheng Min-sui, a representative from HKT and the 2025 Gold Award winner for Internal Support Service. Ms Cheng shared her personal journey and professional insights regarding her experience in the Customer Service Excellence Award programme. Her presentation provided members with practical wisdom and inspiration, further underscoring the value of participating in the awards to drive individual and organizational growth.
HKACE extended its sincere gratitude to HKT and ViuTV for organizing this insightful and exciting visit, which provided our members with a fresh perspective on the importance of teamwork and excellence in every professional endeavour.
