The Hong Kong Association for Customer Service Excellence (HKACE) successfully organized a visit to Huawei’s Shenzhen and Dongguan campuses on October 10, 2025. The visit offered members valuable insights into Huawei’s innovative technologies and corporate culture.
The itinerary was rich and engaging. Members first toured the Huawei Exhibition Hall at the Shenzhen campus, gaining a comprehensive understanding of Huawei’s business development in Greater China and its AICC intelligent customer service solutions, followed by a refined business lunch. In the afternoon, the group visited the “Huawei Town” in Songshan Lake, Dongguan, where they explored the elegant European-style Huawei Library and 12 themed zones, experiencing the harmonious integration of technology, culture, and lifestyle in a smart community setting.
HKACE remains committed to fostering exchange and learning among its members. Through this visit, participants gained valuable knowledge and inspiration. We look forward to more opportunities for corporate engagement in the future, working together to advance the continuous development of quality customer service in Hong Kong!
