Heartfelt thanks to the Google Cloud team for inviting Hong Kong Association for Customer Service Excellence (HKACE) members to the business seminar on 13 May. The event was a resounding success with enthusiastic participation from our members!
As consumer demand for AI-powered experiences grows, traditional search functions can no longer meet market expectations. Centered around “Revolutionizing Traditional Retail Engagement,” this seminar took a deep dive into the cutting-edge applications of Gemini Enterprise for Customer Experience. Attendees also witnessed live demonstrations on how to efficiently deploy customized AI agents. The insightful and practical content filled our members with immense confidence and excitement for the future of retail tech.
HKACE sincerely thanks Google Cloud Hong Kong for their incredible insights. We will continue to collaborate closely with industry partners, helping our members master forward-looking technologies to drive continuous progress in Hong Kong’s customer service and digital transformation.
