At Google Hong Kong, members of the Hong Kong Association for Customer Service Excellence (HKACE) participated in the exclusive “Agentic AI Era – Google AI Pop-Up Experience Day,” gaining firsthand exposure to the next generation of intelligent technologies.
During the event, participants gained in-depth insights into how AI interacts with text, images, voice, and video, and were pleasantly surprised by its emerging capabilities in reasoning, planning, and memory. Members actively exchanged ideas on how AI technologies could be practically applied to customer service, enhancing both efficiency and customer experience — a truly rewarding afternoon.
Google also hosted interactive games that showcased AI’s ability to act as a competition judge, demonstrating its analytical power and leaving everyone in awe. To wrap up the day, attendees toured the Google Hong Kong office, received a custom-made eco-friendly tote bag crafted with AI + DIY flair, and enjoyed a delicious spread thoughtfully prepared by Google — a perfect ending to a meaningful experience!
