Guide to Customer Service Excellence (16) – Cultivate Excellence; Nurture Service Stars

As it enters its 10th year, the Association is proud of its efforts and achievements in promoting quality customer service in Hong Kong. Building on our firm belief that the competitive edge of Hong Kong's service is dependent on the people employed in the industry, the Association was pleased to advance the journey through its "Cultivate Excellence; Nurture Service Stars" theme in 2009.