Guide to Customer Service Excellence (14) – Build a Winning Team

In order to aid service organisations in the building of winning teams, and encourage service providers become better team players; we have produced this practical booklet as a guide to team building. Building up a team is like organizing a dragon boat race team. Our book uses a Dragon Boat Model to consolidate the eight critical elements of successful teamwork and checkpoints of team development.

(File size: 1.32 Mb)