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Guide to Customer Service Excellence (13) β Professionalism in Customer Service β Moments of Truth
2007-03-23
The Hong Kong Association of Customer Service Excellence jointly organized a series of seminars workshops and company visits on “Moments of Truth” with Commerce, Industry and Information Technology Bureau.
This guidebook has consolidated the experience shared in the seminars and workshops and is available to the public of reference purpose.
(File size: 10.2 Mb)