awards
About the Awards : Customer Service Excellence Award for SME
 
a)
Introduction
b)
  Objective
c)
  Types of Award
d)
  Eligibility
e)
  Confidentiality of Information
f)
  Benefits of Participation


Introduction

HKACE organises the Customer Service Excellence Award for SME to further promote a customer-focused culture in Hong Kong. The Award recognises customer service excellence and acknowledges outstanding performers from small and medium Enterprises. SMEs that meet the eligibility criteria are cordially invited to participate in the award.


Objective

  • To recognise outstanding customer service provided by local SMEs
  • To identify models of good customer service that contributes to Hong Kong's continued growth and competitiveness


Types of Award

Top 10 SME Customer Service Excellence Award

 

 
 
 
 
 
 


Eligibility

  • A manufacturing business which employs fewer than 100 person in Hong Kong, or a non-manufacturing business which employs fewer than 50 persons in Hong Kong
  • Have fixed service loctio to enable observations by assessors
  • Assessible to general public, examples: retail, restaurant, personal or consumer related services


Confidentiality of Information

All information supplied for the purpose of assessment of the Award will be treated in strict confidence and will not be released without the applicant's permission


Benefits of Participation
  • Each of the 10 winners will awarded a trophy
  • Each award winner will be offered a complementary seat to attend an award presentation at the Hong Kong Association for Customer Service Excellence Anniversary Ceremony
  • Award winners can use the award logo for promotional purposes for up to 2 years. The Organizer reserves the right for final approval of logo usage